We now have permission to reopen after being shut down since mid-March. We have spent the downtime studying new government regulations, purchasing new equipment, outfitting our office with new sanitization and air filtration systems and taking intense training to best serve you as we return. We understand that there were many procedures that have been started and not completed, and other dental problems that have not been addressed. We are asking for your patience through this transitional period.
If you have an appointment that has been canceled due to the pandemic, or if you have an existing appointment coming up, you will be called to verify your appointment time or modify the appointment time to allow for social distancing between patients. When you do come to the office for your appointment, you will find some changes in how your appointment will be handled. If you have a fever, are feeling ill, or have traveled on an airplane in the last 14 days, we ask that you let us know this and reschedule your appointment for at least another 14 days out. The same would apply to anyone who has had a positive Covid-19 test, has been in contact with some one who has had a positive test, or have a sick family member at home.
If you are healthy, on the day of your appointment we would ask that you text 248-647-5434 when you arrive at our building. You will be asked to enter the building and have a seat in one of the chairs in the building common area directly outside our suite. Please put on your mask or face covering before you enter the building and to keep it on for your entire stay in the building except for when you are actually receiving treatment. Please come alone if possible as we will have minimal seating available to maintain mandated social distancing. Exceptions to this would be a parent accompanying a child, a driver for a sedation patient, or a companion for a patient requiring physical assistance. All of these companions will be required to wear a mask or face covering during their entire stay in the building. A team member will come out to the common area and take your temperature. Those that are below 100 degrees will be asked to come in, fill out a quick health survey and use hand sanitizer. You will then be escorted to you treatment room.
We recognize that these extra safety measures may appear inconvenient, but they are for the health and safety of our patients and our team. This is always our most important concern.
We look forward to seeing you soon!
The team at Cranbrook Dental Care.